Order Support
Returns & Refunds Policy
Institutional return standards designed to protect product integrity, regulatory compliance, and research continuity.
Policy Overview
Due to the sensitive nature of laboratory compounds and the strict chain-of-custody requirements associated with research materials, returns are accepted only under tightly controlled conditions. All products are independently third-party tested prior to release.
Eligibility for Returns
- Products must be unopened, sealed, and in original condition
- Notification required within 48 hours of delivery
- Opened, reconstituted, or tampered products are not eligible
- Returns accepted for incorrect, defective, or transit-damaged goods
- Evidence (photos / documentation) may be required
Inspection Obligation
The Buyer must inspect products immediately upon delivery. Failure to notify within 48 hours may constitute acceptance, subject always to statutory rights that cannot be excluded under UK law.
Return Procedure
Contact Support
Email support@lucidpeptides.co.uk within 48 hours of delivery including your order number and a clear description of the issue.
Authorization
No return should be dispatched without written authorization and formal return instructions from our team.
Secure Return
Products must be returned sealed and securely packaged. The Buyer bears responsibility for safe transit unless otherwise agreed in writing.
Resolution
Upon verification, a replacement or refund will be issued to the original payment method within 5-7 business days.
Refunds & Exchanges
Refunds are issued to the original payment method only. Shipping costs are non-refundable except where error is attributable to Lucid Peptides.
Exchanges are limited to defective or incorrectly supplied items and remain subject to verification.
Right to Refuse Return
Lucid Peptides reserves the right to refuse returns that do not comply with this policy, including instances of suspected misuse, regulatory breach, tampering, or contamination risk.
This policy does not affect statutory rights under UK consumer law. All products are supplied strictly for laboratory research use only.